Last week I was invited by Simon Roberts to talk at WCIT2010, on a panel with Tom Steinberg (Mysociety), and Adam Greenfield (Urbanscale/Nokia). Simon had suggested that I try and link street/geography of India with local innovation and soft services. With the spiked interest in “emerging markets”, I thought it might be a good idea [...]
The idea of a having a supermarket at your doorstep, or selling products door-to-door as a form of ‘customer service’ is very popular in India. In most parts of the country fruit and vegetable vendors go in their carts, carrying fresh supplies for the residents. But apart from these usual suspects, we also have unique [...]
First up in our investigation into local Indian services is the rather unlikely ‘Blood Selling Service’, available as an ‘underground service’ in many large cities. Teen Darwaja, one of the most populated areas in the old Ahmedabad, used to be one of the hangouts for the ‘donors’ and agents. Few years ago I had worked [...]
We are working in India currently, which gives us an opportunity to observe the local services and the service economy that thrives in our country from a ‘service design perspective’. Specially becaus ‘service design’ as a new ‘saleable’ design service is only just getting attention, while age-old services designed from necessity, often through ‘jugaad‘ are [...]
Last year Marc Fonteijn from 31 Volts had invited me to do a guest post about service design on their blog. Since I now run the Superflux blog, I thought it might be good idea to present those thoughts here: March, 2008: I want to take this opportunity to reflect on some sustainable and perhaps [...]
