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We’re hiring a Studio & Operations Manager!
Superflux are looking for an experienced and enthusiastic Studio & Operations Manager to help lead our Studio’s operations and broader creative practice into the next phase of growth.
ROLE OVERVIEW
As a Studio & Operations Manager, you will work closely with Superflux’s two Directors and the Studio Coordinator / EA. This role is integral to the studio’s functionality, so we are keen to hear from experienced candidates for whom the description below sounds exciting.
REQUIRED PROFESSIONAL EXPERIENCE
• Minimum five years of demonstrable experience in a mid to senior operational/organisational centred role within the creative and/or cultural sector.
• Demonstrable experience designing and facilitating the implementation of flexible and adaptive operational systems.
• Managing operational finance processes and budgets.
• Leading, managing, and motivating a team.
• Generating client, commissioner and collaborator contracts and SOWs.
• Enabling and nurturing diverse relationships with multiple stakeholders.
• Managing sensitive internal information, and exercising discretion, confidentiality, and sound judgement to support the needs of a diverse team.
HOW THIS ROLE FITS WITHIN THE STUDIO
The Studio & Operations Manager is a senior role positioned between the Directors and the Studio Team, and will work across three key interconnected areas of the studio:
1. STUDIO OPERATIONS
• Designing and implementing flexible and adaptive operational systems: facilitating processes that support studio ambitions and guide unique workflows of a small diverse group of creative people.
• Managing high level studio finances: maintaining an overview of financial well-being and providing insight on resourcing, forecasting and strategic decision-making. Issuing invoices and monitoring general studio expenditure.
• Overseeing key operational relationships that impact the smooth running of the studio: ensuring the Studio Co-ordinator & EA and accountants are working together to process VAT, year-end accounts, payroll, and other financial obligations on time. Liaising with the external teams that facilitate the functionality of the studio space.
• Managing employee and contractor recruitment and onboarding: creating contracts, updating onboarding information packages and studio handbooks. Managing annual leave requests.
• Maintaining an overview of studio activity: working with Directors and project leads to maintain an overview of the studio’s traffic, and an awareness of associated resources.
2. CLIENT AND COMMISSIONER ACCOUNTS
• Relationship and account management: working with the Directors to build and strengthen relationships with clients, partners, communities, and networks.
• Leading client onboarding: from initial calls to sign-off, working with the Directors to create, shape, and finalise client contracts and SOWs.
• Support with business outreach: sharing the studio’s work with different types of (value-aligned) clients, funders, and commissioners.
• Supporting development: helping leadership find opportunities to disseminate the studio’s strategic products and offers within a wide ecosystem of partners and businesses.
3. STUDIO CULTURE
• Maintaining the wellbeing of the studio: empathetic to the diverse needs of diverse people, nurturing a good working environment for all.
• Acting as a conduit between senior leadership and the studio team: scheduling regular catch-ups and helping to plot personal growth plans.
• Planning studio cultural activities: working to conceive and schedule away days that align with the studios values.
YOU MIGHT THRIVE IN THIS ROLE IF YOU:
• Possess strong organisational, planning, and leadership sensibilities.
• Are genuinely interested in Superflux’s work, mission and ethos, and have a keen enthusiasm and commitment to work in broad thematic areas including climate, technology, culture, economics and ecology.
• Have the ability to communicate effectively with a wide variety of people.
• Can build strong and caring relationships with clients (past and potential) and gain the trust of key stakeholders.
• Have experience applying innovative thinking to developing strategies that support the positive growth of relationships, teams, and products/offerings.
• Understand a values-based business model.
SALARY & BENEFITS
• £41-£45k per annum, depending on experience.
• Full-time permanent contract with leadership and career development at its core. (Open to 4 days/week at a pro-rata rate)
• Flexible working patterns
• While our standard workday is 10am-6pm, there is flexibility to arrange working hours around a collaborative core studio block of 10am-4pm to accommodate caring responsibilities.
• Hybrid working: minimum of two in-person days on Monday and Thursday at our studio in Somerset House (WC2R 1LA). In this instance, we would like to hear from people within commuting distance of London.
• As this role requires close collaboration with the Directors, clients, participation outside of regular studio hours may be occasionally required.
• 25 days annual leave + public holidays
• Christmas studio holidays (5 days, in addition to standard holiday entitlement)
• Mutually mapped bi-annual performance based bonuses
• Menstrual days if applicable
• NEST Pension Scheme
• Annual allowance for a 2-3 days paid training programme
HOW TO APPLY
If this sounds like you, we would would like all applicants to:
• Complete our application form
• Send a cover letter + CV (max 2 pages) highlighting relevant and demonstrable experience to the role here to hello@superflux.in using the subject line:
STUDIO & OPERATIONS MANAGER + YOUR NAME
• Should you have any questions about the role, please direct them to hello@superflux.in.
**However, we do regret that CVs submitted without a completed application form will not be considered.**
WHAT YOU CAN EXPECT
APPLICATION DEADLINE
18:00 GMT on 25th January 2024
INTERVIEW PROCESS:
An initial informal call with a senior team member followed by two interviews with our Directors, and a short assignment (for which you will be compensated).
Our ideal start date is 4th March 2024.
We are an equal opportunity employer. We believe that inclusive and diverse teams make better decisions, deliver the best work and create more fulfilling experiences.
Unfortunately, we are not in a position to sponsor applicants situated outside of the UK.
Unfortunately, due to the volume of applications we receive, we only have the capacity to respond to those whose applications are being progressed to the first stage of interviews.